Clients see "The web tools are temporarily unavailable"

Caddie has no valid license. Check Tools > Caddie > License. If it says the license isn't valid for your domain, reissue it in your K & K client area and click Re-check license now.

Clients see "The web tools are included with our hosting plans"

That client isn't allowed by your Who Can Use the Tools setting under Tools > Caddie > Settings.

A tool is missing for clients

Each tool can be turned on or off for clients and staff under Tools > Caddie > Tools.

Uptime or heartbeat alerts aren't sending

• Check that Blesta's cron is running and that Caddie Monitors is enabled under Settings > Company > Automation.
• Check Last monitor run on Tools > Caddie > License.
• Check Tools > Logs > Email to see whether the alert was sent.

Core Web Vitals shows no data

Add a free Google PageSpeed API key under Tools > Caddie > Settings.

A tool says it can't check an address

For security, tools won't fetch private, internal or cloud-metadata addresses, such as 192.168.x.x or localhost. Use the site's public address.

Short links on a custom domain show "not found"

Check the two RewriteRule lines are in that domain's .htaccess, above Blesta's own rules.

The plugin won't load

Caddie needs ionCube Loader v15 and PHP 8.3. Ask your host to enable ionCube for your PHP version.